Clients may complain that they are getting spam emails sent to them and they can't blacklist them. Follow the following steps to troubleshoot. If none of these methods work, contact fullhost.
1) Blacklist in magicspam
- Go to the client's CPanel
- Go to "MagicSpam Protection"
- Go to "Exemptions"
- Under "Sender From Black List" add the spam email address, and add a comment describing the reason and date of the blacklisting ,eg "Client requested blacklisting January 4, 2022"
2) Check for Email Spoofing
There are instances where the 'from' email address is not the true sender of the email. To check for this, do the following
- Access the client's email in webmail and open up the spam email
- Click 'View Source
- In the code that opens up, look for 'From' and 'Reply to'. If these 2 addresses are different, make sure you add both addresses to the blacklist (step 1)
